Privacy Policy

1What we collect

Account data: your email, name and profile photo if you set one. Stored with our authentication provider.

Videos you upload: the video and its audio are processed to create the subtitles.

Subtitle corrections: when you fix subtitles in the editor, we store the pair "automatic text → your correction" together with the matching audio.

Payment data: your subscription is managed by Paddle.com Market Ltd (or by Apple or Google, if you subscribed in the app). We never see or store your card details — we receive only the subscription status and a customer identifier.

Technical data: server logs (request times, errors) to keep the service running.

Site analytics: on our websites we use an analytics tool to see how many visits there are and which pages are read. These are aggregate statistics, not personal profiles, and they are not linked to your Titro account.

Advertising measurement: to learn which of our ads work, we tell Meta Platforms (Facebook, Instagram) about a few moments: a sign-up, your first finished video and a new subscription. Our server reports the first video and a new subscription with a hashed, unreadable form of your email and account ID, the IP address and browser or app details of your last visit, and, for a subscription, a hashed form of the billing country, postcode, city and region you gave at checkout. Meta uses these only to match the report to an ad; we keep the IP address and browser details for at most 30 days and delete them with your account. On our websites, Meta's pixel and its click identifiers are used only if you choose "Accept all" in the cookie banner. In the iOS and Android apps, Meta's SDK starts only if you allow it when the app asks. We never send your videos, audio or subtitles.

2How long we keep your videos

A project's videos and subtitles are stored for up to 14 days, then deleted automatically from our servers. You can also delete them yourself at any time from the app. Exports you have saved to your device remain yours.

3Improving our language model

Your corrections (audio + the corrected text) help us make speech recognition better — especially for Albanian dialects that international tools handle poorly. This data is used only for that purpose, unlinked from your public identity. If you don't want to take part, write to support@titroshqip.com and we will exclude you — or turn it off in the app under Profile.

4What we do NOT do

We do not sell your data to anyone.

We do not use your videos for advertising.

We do not publish your videos or subtitles — projects are private.

5Who we share with

The authentication provider — accounts, profiles, profile photos.

Paddle.com Market Ltd — our authorised reseller and Merchant of Record for purchases on our websites: subscriptions and billing. The contract of sale and the charge on your card are with Paddle, not directly with us. Its name appears at checkout and on your invoice. Purchases inside the iOS and Android apps are handled by Apple and Google.

The speech-recognition provider — audio processing for automatic transcription.

The email provider — account emails.

The hosting provider — where videos are stored temporarily.

The analytics provider — aggregate visit statistics on our websites.

Meta Platforms — advertising measurement, as described in section 1. To opt out of the server reports, write to support@titroshqip.com.

Each processes data only for its own purpose and on our instructions. We name the specific companies on request at support@titroshqip.com.

6Your rights

A copy of your data.

Deletion of your account and everything linked to it — you can do this yourself in the app (Profile → Delete account).

Exclusion of your corrections from training data.

For any request, write to support@titroshqip.com — we reply within 30 days.

7Security

Passwords are stored encrypted by our authentication provider; all communication uses HTTPS; server access is restricted. Every project is tied to your account and the server serves it to no one else.

8Children

Titro is not intended for people under 13, and we do not knowingly collect data from them.

9Changes

If this policy changes in a meaningful way, you will be notified in the app or by email.

10Contact

Habitat L.L.C. — support@titroshqip.com