Refund Policy

This policy applies to all Titro subscriptions, provided by Habitat L.L.C..

Refund window

You can request a refund within 14 days of the payment date if the service does not work as it should and we are unable to fix the problem.

Monthly subscriptions

The paid period is refunded, minus minutes already used. If you have processed no videos, the full amount is refunded.

Yearly subscriptions

Within 14 days of payment: a full refund if you have not used the service, or pro-rata for the remaining unused months. After 14 days, the subscription runs to the end of the period and does not renew if you cancel.

What is not refunded

Video minutes already processed.

Past subscription periods, beyond the 14-day window.

Cases where the account was closed for violating the Terms of Service.

Cancellation

Cancelling is different from a refund. You can cancel your subscription at any time — you keep using it until the end of the period you have paid for, and you are not billed again. Cancellation is done from your account.

How to request a refund

Write to support@titroshqip.com with your account email and the reason. We reply within 5 working days. Refunds are returned to the payment method you used; they usually take 5–10 working days to appear in your account.

Contact

Habitat L.L.C. — support@titroshqip.com