Privacy Policy

Titro is provided by Habitat L.L.C.. This policy explains what data we collect, why, and how we protect it. It is written plainly, because it should be.

1. What we collect

Account data: your email, name and profile photo if you set one. Stored with our authentication provider.

Videos you upload: the video and its audio are processed to create the subtitles.

Subtitle corrections: when you fix subtitles in the editor, we store the pair "automatic text → your correction" together with the matching audio.

Payment data: your subscription is managed by our payment partner. We never see or store your card details — we receive only the subscription status and a customer identifier.

Technical data: server logs (request times, errors) to keep the service running.

Site analytics: on our websites we use an analytics tool to see how many visits there are and which pages are read. These are aggregate statistics, not personal profiles, and they are not linked to your Titro account.

2. How long we keep your videos

A project's videos and subtitles are stored for up to 14 days, then deleted automatically from our servers. You can also delete them yourself at any time from the app. Exports you have saved to your device remain yours.

3. Improving our language model

Your corrections (audio + the corrected text) help us make speech recognition better — especially for Albanian dialects that international tools handle poorly. This data is used only for that purpose, unlinked from your public identity. If you don't want to take part, write to support@titroshqip.com and we will exclude you — or turn it off in the app under Profile.

4. What we do NOT do

We do not sell your data to anyone.

We do not use your videos for advertising.

We do not publish your videos or subtitles — projects are private.

5. Who we share with

The authentication provider — accounts, profiles, profile photos.

The payment partner — subscriptions and billing. It acts as merchant of record: the contract of sale and the charge on your card are with it, not directly with us. Its name appears at checkout and on your invoice.

The speech-recognition provider — audio processing for automatic transcription.

The email provider — account emails.

The hosting provider — where videos are stored temporarily.

The analytics provider — aggregate visit statistics on our websites.

Each processes data only for its own purpose and on our instructions. We name the specific companies on request at support@titroshqip.com.

6. Your rights

A copy of your data.

Deletion of your account and everything linked to it — you can do this yourself in the app (Profile → Delete account).

Exclusion of your corrections from training data.

For any request, write to support@titroshqip.com — we reply within 30 days.

7. Security

Passwords are stored encrypted by our authentication provider; all communication uses HTTPS; server access is restricted. Every project is tied to your account and the server serves it to no one else.

8. Children

Titro is not intended for people under 13, and we do not knowingly collect data from them.

9. Changes

If this policy changes in a meaningful way, you will be notified in the app or by email.

10. Contact

Habitat L.L.C. — support@titroshqip.com